Partner Support
Help for Hav-it Partner shops and home-service providers.
How do I register as a partner?
Download Hav-it Partner, create an account with your phone number, complete the registration steps (profile, location pin, ID photos, and menu or portfolio), then wait for our team to approve your account.
I did not receive the OTP
OTP codes are sent by WhatsApp first, with SMS as a fallback. Check that your number is correct, wait a minute, then use Resend. If it still fails, contact us with the phone number you used.
My account is pending approval
After you finish registration, your profile stays pending until we review your documents and business details. You will get access to orders and tools once the status becomes active.
Camera, photos, location, or notifications
Camera and photo library are used for ID and business images when you upload them. The app does not ask for location or notification permission on first launch. You can set your store location with a map pin, and enable notifications later in system settings for order alerts.
Orders and home-service requests
Active partners see incoming orders or service requests in the Partner app. Accept, prepare, quote, or complete them from Orders / Home services. Contact us with the order or request ID if something looks wrong.
How do I delete my partner account?
Use Delete partner account on this website (/delete-account/provider/) and sign in with your Partner phone and password, or email support@toukh.com for help.